Shipping, Delivery, and Exchange Policy

Last updated: 24/03/2024

Hello valued themcubes.com customers,

We want to extend our sincere gratitude for choosing themcubes.com for your cubing needs. We’re dedicated to ensuring your shopping experience is not only enjoyable but also worry-free. To that end, we’d like to share our comprehensive Shipping, Delivery, and Exchange Policy with you. Please take a moment to familiarize yourself with the details.

Shipping and Delivery:

1. Global Reach: We proudly ship our products worldwide, bringing the beauty of art to your doorstep, regardless of your location.
2. Timely Delivery: We understand that receiving your order promptly is crucial. Here are the estimated delivery times for different regions:

• USA: 10-15 working days
• Europe: 9-14 working days
• Asia: 10-18 working days
• Australia and New Zealand: 8-16 working days

1. 45-Day Money Back Guarantee: Your satisfaction is our priority. If, for any reason, you do not receive your order within 45 days from the date of product shipment, we offer a full refund according to the policies specified in our return policy. Kindly contact our dedicated customer support team, and we will process the refund promptly.

Exchange Process:

1. Easy and Hassle-Free Exchange: We meticulously curate our collection to ensure top-notch quality. However, if you receive a product that does not meet your expectations, we provide a straightforward exchange process.
2. Exchange Window: You have up to 45 days from the date of receiving the product to initiate an exchange. Please reach out to our friendly customer support team, and we will guide you through the process.
3. Exchange Procedure: To initiate an exchange, kindly contact our customer support team with your order details and the reason for the exchange. Once approved, you can send the product back to us, and we will make arrangements to ship the replacement product to you.

Please Keep in Mind:

• All products being considered for exchange must be in their original condition, complete with intact tags and original packaging.
• Our exchange policy is applicable solely to products that are unused and undamaged.
• Shipping charges for exchanges will be covered.
• In the event that the requested replacement product is not available, we will offer an appropriate alternative or proceed with a refund.

At mcubes.net, your satisfaction is our motivation. We’re here to assist you at every step, answer your questions, and provide support to ensure your experience is exceptional.

Thank you once again for making mcubes your choice of art and lifestyle. We look forward to serving you with our curated collection of artistic delights!

Warm regards,
mcubes
[email protected]