1. Who is mcubes?
mcubes, a company incorporated under the laws of India, having its registered office at Midhunam, Mannancherry PO, North of Aiyankali, Alappuzha – 688 538, Kerala, India ( mcubes ) is a retail company that offers various retail solutions, including, through its website themcubes.in and its mobile and tablet applications (“Platforms”), various puzzles, fashion which inter alia facilitate the sale and purchase of toys (“Products”) by users of the Platforms (“Users”).
2. What is this Cancellation, Return, and Refund Policy?
2.1. Refund and Return Eligibility
If the product is delivered in the wrong stage, incorrect color, or does not match its product description or specifications like new unused or unopened item, you are qualified for a 30-days return except under the Defamation policy. All orders placed on mcubes can be requested for a refund within 90 days from the date of delivery if the item hasn’t been received, including pre-order or back-order products. Products, including those arriving in the wrong state, not as described, or the wrong item received, will not be accepted for a return if an unboxing video is not available, the video is unclear, the unboxing part is hidden, or the video is edited or recreated later after usage. Return requests will be rejected if the issue cannot be identified through the video evidence or if the video does not meet the guidelines outlined in this policy. For quality reasons, products that have been used may not be accepted for a return.
2.2. Acceptance of Policy Terms
Users are required to peruse and understand the terms of this Cancellation, Return, and Refund Policy. If you do not agree to the terms contained in this policy, you are advised not to accept the Terms of Use and should immediately stop using the Platforms. By initiating a purchase request, you agree to be bound by the terms of this Cancellation, Return, and Refund Policy.
mcubes offers returns or refunds if products arrive not as described, including color issues, damaged items, or items not in good condition.
3. Terms of Cancellation
3.1. Cancellation Before Dispatch
3.1.1. A User is permitted to fully or partially cancel orders before their dispatch from mcubes. All digital products come with a non-cancellation policy, and you will not be allowed to cancel if the product is paid for. If the request is granted, the bank transaction fees will be non-refundable and will be debited from the final refund amount. The remaining balance will be refunded to the original payment method.
3.1.2. Upon successfully placing an order and once mcubes has handed over the products to its Logistic Partner (as defined in the Delivery Policy), the User will receive a unique tracking identity number. This tracking number will allow the User to track the delivery status of their purchased products at https://themcubes.com/follow-your-order/.
3.1.3. Before the dispatch of purchased products, if the User decides to cancel the order, they can do so by referencing the unique tracking identity number and sending a cancellation request to howdy@themcubes.com or requesting cancellation via the return portal. An unboxing video is mandatory when submitting the request, whether via email or the portal.
We offer a 90-day return window, allowing users to request a refund within 90 days from dispatch if the item has not arrived within 90 days from the purchase date. The delivery timeline is calculated in working days, excluding Sundays and national holidays.
Please ensure your shipping address, including the door number and postal code, is accurate. Also, provide a valid contact number that the courier can reach during delivery.
3.1.4. Refund Process: For cancellations made before dispatch, mcubes will initiate the refund within 2 (Two) business days from the date of receiving the cancellation request. Pre-order or back-order purchases are final and non-refundable.
3.1.5. In the case of Cash on Delivery, the refund will be reflected in the User’s bank account and/or mcubes Wallet (as defined in the Fees and Payments Policy) within a reasonable time frame, subject to the policies of the User’s bank. Refunds to the mcubes Wallet will be processed without additional charges. All refunds except those to mcubes Wallet are subject to applicable bank charges.
3.1.6. For payments made via prepaid modes, the refund will be made to the original payment method. All refunds will be subject to any applicable charges deducted by the User’s bank.
3.2. Cancellation After Dispatch
We do not accept post-dispatch cancellations of orders. Once an order has been dispatched, we are unable to accommodate cancellation requests. If you encounter any issues after dispatch, you are encouraged to refer to our Return Policy to request a return based on valid reasons (e.g., wrong product, damaged item, etc.) within the 30-day return window as outlined in our policies.
4. Terms of Return and Refund.
4.1. The category-wise details are set out below which shall apply, subject to the other Terms and Conditions of this Cancellation, Return, and Refund Policy. Do read all sections carefully to understand the conditions and cases under which returns will be accepted and check the product display page for Product specific return information. Recommended to request immediately to avoid delays if there are any issues with the orders
we do not accept cancellation of the products if the customer chooses the wrong size or a mistake is made by the customer end. To reduce, kindly check twice before placing an order, although we accept changes even after the order is placed unlit the product is sent out.
4.2. It is hereby clarified that in the case of electronics, notwithstanding anything to the contrary and subject to paragraph 4.12, Products may be returned only in case of defects or deficiencies in the Product, and not for any other reason
4.3. It is hereby clarified that in the case of toys, notwithstanding anything to the contrary and subject to paragraph 4.12 (a) Users cannot return certain Products which are specified as ‘non-returnable’ on the relevant Product pages of the Platforms, and (b) Products may be returned only in case of defects or damages in the Products, incorrect products shipped to the User, missing components and empty sealed packages, and not for any other reason.
4.4. It is hereby clarified that in the case of certain Products, including but not limited to accessories (watches) or precious materials, notwithstanding anything to the contrary and subject to paragraph 4.12, a refund will be made once the relevant Product reaches the brand showroom/warehouse and the quality check of the Product is completed. Further, if the User loses any certificate relating to said Product, a fee of USD 10 shall be collected from such User.
4.5. mcubes shall not accept return or refund requests raised for any if the address provided is incorrect, or a mistake when choosing a size, color, or any. We only offer to resend an item to a new address or refund to store credits if happens.
4.6. If the User is dissatisfied with the purchased Product received from mcubes, or in the event where there are defects and deficiencies in the Product (attributable to, and accepted by mcubes after due verification at its sole discretion) or in case of late delivery (except in case of force majeure including COVID-19), a User may initiate a request for returning the Product on the Platforms. The User shall initiate such requests for a return not later than (a) 7 (seven) days from the date on which he/she received the delivery of the Product, in case of electronics, (b) 10 (10) days from the date on which he/she received the delivery of the Product, in case of toys, (c) 90 (ninety) days from the date on which he/she received the delivery of the Product, in case of non-electronic Products or toys.
4.7. The User can only return Non-returnable Products if there are defects and deficiencies in the Product (attributable to, and accepted by mcubes after due verification at its sole discretion) or if such Non-returnable Products are delivered late (except in case of force majeure including COVID-19). The User shall initiate a request for returning such Non-returnable Products on the Platforms not later than 7 (seven) days from the date of delivery of Product.
4.8. Subject to the terms of this Cancellation, Return, and Refund Policy, mcubes offers Users an easy return/refund policy. mcubes also accept partial returns wherein the User can raise a return request for one or all Products except in the case of Bundled Packages (as defined hereinafter). The process for initiating the process for raising a return/refund/exchange request is:
4.8.1. Please login with your credentials and visit the My Account section.
4.8.2. Select the order you want to return and click on “Return/Exchange” and follow the instructions on this page to obtain a Return ID. Kindly email an image of the Product and the invoice for our reference.
4.8.3. At the time of the creation of this return/refund request, the User shall specify the preferred mode of refund i.e. either the User’s bank or Vigor vibe Wallet, if the User had used the cash on delivery mode of payment.
4.8.4. The Products will be picked up within the timelines intimated by mcubes.
4.8.5. mcubes will initiate the refund or replacement process only if the Products are received by the Cancellation, Return, and Refund Policy.
4.8.6. On certain select days as specified by Vigor vibe separate policies may be applicable.
4.9. While raising a request for return on the Platforms, the User shall have the option to seek a refund of the monies paid by him/her towards the purchase of the Product. The User will be required to produce a copy of the original invoice at the time of placing a request for return of Products. The User shall ensure that the Product(s) being returned comply with the conditions set out under this Cancellation, Return, and Refund Policy and are, among other conditions, unused, unwashed, with price tags intact, all packaging material undamaged and unused. Such returned Product(s) should not carry stains, sweat, detergent, or body odor. mcubes reserves the right to alter and enforce this Cancellation, Return, and Refund Policy at any time without having to serve a prior notice on the User. However, mcubes will notify the Users of any change in the Cancellation, Return, and Refund Policy by posting a notice on the homepage of the Platform.
4.10. If a User has purchased Products that form a part of a package of other Products, or if the Product forms a part of a promotional package (collectively, the “Bundled Package”), the User shall be required to return all the Products that form a part of the Bundled Package for mcubes to process refunds. For illustrative purposes, if the User has purchased a shirt and a pair of pants as 1 (one) Product in a promotional package, the User will be required to return both the shirt and the pair of pants and will not be permitted to return either only the shirt or only the pair of pants from the Bundled Package. It is hereby clarified that if the Bundled Package consists of any Non-returnable Product along with other Products, the User shall return all other Products except the Non-returnable Products.
4.11. Return of or refund for purchased Products shall not be entertained by mcubes if:
4.11.1. The product has been used for reasons apart from checking fit and comfort. If mcubes is satisfied that the Product has been used for reasons apart from checking fit and comfort, mcubes shall reserve the right to reject the return of the Product;
4.11.2. The product has been washed;
4.11.3. the price tags, brand tags, box, original packaging material, and accompanying accessories have been damaged or discarded by the User;
4.11.4. the serial number/IMEI number/bar code of the Product, as applicable, does not match mcubes records;
4.11.5. the accessories delivered with the Product (such as chargers, earphones, user manuals, etc) are not returned along with the Product, in an undamaged condition;
4.11.6. there are any dents, scratches, tears or any other damage to the Products or any part thereof;
4.11.7. in the case of electronics, if the Products sought to be returned are not sealed in the poly jiffy bag provided by mcubes;
4.11.8. the gifts accompanying the purchased Product have not been returned, or upon being returned, show signs of being used, washed, or defect;
4.11.9. in the case of precious materials or accessories (watches), if the returned Products are fake or counterfeit, or damaged;
4.11.10. mcubes is satisfied that the Product has been rendered defective or unusable; or
4.11.11. if the User in any way breaches the Cancellation, Return and Refund Policy
4.12. In the event a User returns a Product that is not accompanied by the accessories, gifts or other items originally bundled with such Product, mcubes shall have the right, exercisable at its sole discretion, to (i) (a) refuse to accept the return of such Product, or (b) process any refund thereof, or (ii) deduct the amount payable in respect of such items from the amount of refund such User is entitled to.
4.13. AIJO shall initiate a process of refund of the monies paid by the User towards purchase of a Product, if upon conducting quality checks, it is satisfied that the Product being returned entitles the User to a refund. It is further clarified that mcubes shall not be required to make any refund or return the Product that it deems ineligible for a refund or return based on such quality checks.
4.14. It is expressly clarified that the refund entitled to by a User shall not include monies paid towards shipping charges or any other such charges applicable from time to time, except in case of a Product having a defect at the time of delivery (for reasons attributable to, and accepted by mcubes after due verification at its sole discretion). 4.15. mcubes shall make all reasonable attempts to keep the User apprised of the status of refund through updates shared on the User’s registered mobile number and email address. mcubes disclaims all liabilities that may arise on account of its failure to keep the User apprised of the status of the refund.
4.16. If the request for refund is undisputed by mcubes, the refund should reflect in the User’s bank account and/or the User’s mcubes Wallet within such reasonable time (subject to the policies of the User’s bank in case of bank account/credit card refunds) from the date on which mcubes initiates the refund.
4.17. Refunds shall be processed by mcubes through its normal banking channels except in cases where a User had utilised his/her mcubes Wallet for purchase of Products or opted for the cash on delivery option. Where a User had utilised his/her mcubes Wallet for payment towards the purchased Products, mcubes shall process all refunds only into such User’s mcubes Wallet. Where a User had opted for cash on delivery option for payment towards the purchased Products, mcubes shall process all refunds into either the User’s mcubes Wallet or the Users’ valid bank accounts, if details of such accounts are provided by the User to mcubes at the time of refund. Further, should the User have used more than 1 (one) payment option for the purchase of Products on the Platforms, mcubes shall process all refunds through a Payment Option (as defined in the Fees and Payments Policy) mcubes deems fit, in its sole discretion, to process such refunds. Once the amount is refunded into a User’s mcubes Wallet, it cannot be further transferred to any other bank account or encashed, and would continue to remain in the User’s mcubes Wallet until exhausted for shopping on the Platforms. For the purpose of illustration, if a User purchases a Product worth INR 1,000 (Indian Rupees One thousand) and pays INR 500 (Indian Rupees Five hundred) for the purchase of such Product using balances in his/her mcubes Wallet, and the remaining INR 500 through his credit card, and such amount is to be refunded pursuant to the refund criteria set out under this Cancellation, Return and Refund Policy being met, then mcubes may choose to refund, at its sole discretion, INR 500 (Indian Rupees Five hundred) to such User’s mcubes Wallet and the remaining INR 500 (Indian Rupees Five hundred) to the User’s credit card source account, or both the amounts only to such User’s mcubes Wallet.
4.18. Return of purchased Products are facilitated through mcubes reverse-logistics partners. Upon a User making a request for return of Product on the Platforms and the same being duly acknowledged by mcubes, mcubes reverse-logistics partners shall get in touch with the User in order to collect the purchased Products from the User and delivering it to mcubes. While mcubes has made reasonable endeavours to ensure delivery and pick-ups across multiple locations in India, currently, mcubes has a select list of areas where deliveries and collection can be undertaken by its reverse-logistics partners. In events where mcubes is unable to facilitate a pick-up of the purchased Product for return from the User, the User is required to self-ship the Product to mcubes shipping warehouse, the address for which will be intimated to the User upon the User placing such request for return.. Upon self-shipping the Product to mcubes warehouse, the User shall be required to scan the courier/postal receipt to hello@mcubes.net for mcubes records. The aforesaid return by self-shipping the Products is subject to the returned Products passing quality check at mcubes returns desk/warehouse.
4.19. In the event where the User claims to have self-shipped the Product in accordance with the process set out in paragraph 4.18 above and mcubes does not receive the returned Product or the package containing such Product is empty, the User shall be required to submit the ‘proof of delivery’ received from the courier/postal agency to mcubes to prove his/her claim of return of Products through self-shipment to mcubes. It is specifically clarified that any refunds shall be processed by mcubes only upon it receiving the returned Products and concluding required quality checks or receiving the ‘proof of delivery’ from the User, as the case may be.
5. Grievance Redressal
Any grievances relating to the Cancellation, Return, and Refund Policy may be directed by you to the grievance officer of mcubes who can be contacted at howdy@themcubes.in
Warm Regards,
Mcubes – Crafted by Hello Bugs Entertainment
Midhunam, Mannancherry P O,
North of Aiyankali,
Alappuzha – 688538,
Kerala, India
howdy@themcubes.com
