Last updated: 24/03/2024
Hello and welcome to mcubes, a platform meticulously curated by Hello Bugs Entertainment (“We,” “Us,” or “Our”). This Cancellation Policy (“Policy”) outlines the terms and conditions regarding cancellations of orders and services placed on the mcubes website (collectively referred to as the “Platform”).
By placing an order or using our services on the Platform, You (“You” or “User”) agree to the cancellation policies outlined in this document. If You do not agree with this Policy, please refrain from using the Platform.
1. Order Cancellations
a. General: You may cancel an order for products available on the Platform subject to the terms outlined in this Policy.
b. Cancellation Window: Orders can be canceled within 2 days from the time the order is placed. After this period, cancellations may not be possible. Cancellation is not possible if the item has been despatched or Shipped.
c. Cancellation Process: To cancel an order, please reach us at [email protected]
d. Refunds: If You cancel an order within the specified cancellation window, any payments made will be refunded to Your original payment method within 5-7 at no extra cost.
2. Services Cancellations
a. General: Services booked or scheduled through the Platform are subject to the terms outlined in this section.
b. Cancellation Window: Service bookings can be canceled within 2 days from the time the booking was made. After this period, cancellations may not be possible even if the order is shipped in some cases.
c. Cancellation Process: To cancel an order, please contact customer support at [email protected].
d. Refunds: If You cancel an order within the specified cancellation window, any payments made will be refunded to Your original payment method within 5-7 working days.
3. Exceptions
a. Customized or Personalized Products/Services: Cancellations may not be possible for products or services that have been customized or personalized to Your specifications.
b. Digital Products: Cancellations for digital products (e.g., downloadable content) may not be possible once the product has been accessed or downloaded.
4. Changes to Orders
a. If You wish to make changes to an order, please contact us as soon as possible. We will do our best to accommodate Your request, but changes may not be possible after a certain point.
5. Contact Us
a. For any questions, comments, or concerns regarding this Cancellation Policy, please contact us at [email protected].